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Riverside Family Clinic
Riverside Clinic Booking Platform
An online booking system that cut phone bookings by two thirds and gave the front desk their mornings back.
Technologies
- NestJS
- React
- PostgreSQL
- Twilio
Case study
The challenge
Riverside took every appointment by phone. Two staff spent their mornings on the handset, patients waited on hold, and double bookings happened weekly.
What we did
Built online booking tied directly to practitioner calendars
Added SMS and email reminders to cut no-shows
Gave the front desk an override view for phone bookings
Handled cancellations and rescheduling without a phone call
The result
68% of bookings now happen online
No-shows down 31% after reminders went live
Front desk time on the phone cut by roughly 12 hours a week
"Our receptionists finally get to talk to the people standing in front of them." — Practice manager
Gallery
